How do I make a payment when registering for an event?

If the event you are registering for accepts online payments, when you confirm your registration, you will be taken to the 'checkout' page to complete your registration.

To the left of the checkout page, you will see an invoice containing all charges for your event registration - if you are registering multiple people, this will be broken down to display the charges per attendee registration. To submit a payment, simply enter your card details into the box on the right of the page and click on the 'Submit Payment' button. If your payment is successful, you will see the following page:

You will then receive both a confirmation email and a 'receipt' email, that contains all the payment details you require for your personal records.

Do I have to add my billing address when making payment for my registration?

If your event administrator has enabled billing address requirements in your event, then you must submit your billing address when submitting payment for your registration. The required fields will be displayed beneath the card details area, and should be populated as indicated by the field labels:

You may also see a 'captcha' verification displayed at the bottom of the form - if displayed, this must be completed before you submit your card details to be processed. Once all the required fields and/or captcha are completed, you can submit your payment and complete registration.

How do I add a discount code for my registration charges before checkout?

If your event administrator has provided you with a discount code, this can be applied on the checkout page before you submit your card details in the 'Discount Code' area displayed above the card details form:

Just type in the code into the field provided and click 'Add' - as long as the discount code is valid for your registration, it will be applied and your invoice will be adjusted accordingly:

If you are registering multiple attendees, as long as the discount code can be used against the additional attendees registration track/type, you can select to add your code against each additional registration. Please note, you can only use one discount code per registration!

How do I make an offline payment for my registration?

If your event administrator accepts offline payments (such as a check or other form of offline payment), you will see the option 'Pay Offline?' displayed on your registration confirmation page:

Generally, your event administrator will provide any pertinent details in regards to an offline payment, which will be displayed beneath the button. When you click on the 'Pay Offline?' button, your request will be recorded in getregistered®, and you will receive an email containing directions on how to complete your offline payment.

What do I do if my online payment fails?

If you attempt to pay for your registration and receive an error on checkout, you will need to contact your event administrator directly. If you do not have any contact details for your event administrator, if the administrator has added a support email address to getregistered®, you can contact them directly by clicking on the 'Email Event Support' button at the bottom of the page:

We would advise that before you contact your event administrator, you have checked the following:

1. You have entered the correct card details before submission
2. You have completed any billing address/reCaptcha requirements before submission
3. You have correctly entered your billing address if requested
4. You have sufficient funds in the account related to the card details submitted